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You can hear the baristas' plastic-on-plastic struggle to close the cup's dome lid. They nearly used three lids to obtain a good fit, in addition to the time it required to attach it.
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A film with over 1,000 comments from baristas shares their perspectives. One staffer said it took five workers to get a fussy lid.
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The latest Starbucks scandal redefines "keep a lid on it." Starbucks baristas and customers have complained about dome cup lids on TikTok.
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For Frappuccino, dome lids make room for whipped cream and additional toppings. Baristas struggle to seal cups and put lids on.
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Early this year, a Virginia Starbucks manager told Insider, "There have been times I've tried to put a lid on a Frappuccino and just had the whole cup collapse and spill the drink all over my hands and the counter, while the customer who had ordered the drink was watching."
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Starbucks responded, "We are constantly gathering feedback from our partners (employees) and customers to improve their experience, and we are currently evaluating and improving our cups and lids."
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Back in May, new Starbucks CEO Laxman Narasimhan stated that the business should cut the 1,500 lid-and-cup combinations.